The Role of Emotional Intelligence in Communicating

Communicating involves nonverbal and verbal actions and behaviours where a shared meaning is created between two people and the intended message has been correctly deciphered by the receiver according to Higgs et al. Communicating within a health care environment is a very important factor in terms of efficiently caring for clients and creating an optimistic outlook. This is evident as most complaints and complications relate to poor communication within a workplace. Higgs et al. states that three of the key communication approaches include self awareness, empathy and emotional intelligence. Emotional intelligence, one of the key approaches to communication in a health care setting, is a fundamental part of communication. Intelligence was†¦show more content†¦This ability would enable an individual to respond to a client more accurately in a health care setting as they are better able to identify and understand their emotions and respond accordingly. Emotional facilitation of thought involves taking advantage of emotions to help an individual think and using them in reasoning and problem solving according to Reilly An individual with this ability can appreciate multiple points of view and encourages problem solving by the use of feelings to guide them through decisions which are healthy. In McQueen’s study, it is stated that this can be used in a health care setting as a health care worker needs to ensure that they make the correct decisions for their clients and use their emotions to guide them. The patients can use their emotions to help them make decisions in regards to their health and a health care worker can aid them with this. Emotional management involves the ability to monitor feelings and be open to feelings, knowing when to engage or detach from an emotional stage according to Reilly Traditionally nurses were taught to conceal their emotions in the work place but McQueen’s study has shown that nurse–patient relationships are important in the workplace and that ‘The move to encourage partnership in health care requires open communication and mutual understanding that can be facilitated when there is good rapport between patient and professional’ Although itShow MoreRelatedUsing Emotional Intelligence to Communicate in a Health Care Setting1161 Words   |  5 Pageshealthcare worker uses emotional intelligence when establishing communication with a client in a health care environment, it is imperative to first have a clear understanding of what emotional intelligence is. Only then can we assess how it is used by a healthcare worker when communicating with client and its releva nce in such a setting. Defining what communication means in this context is also important to understanding how a healthcare worker uses emotional intelligence to establish effectiveRead MoreFive Components of Emotional Intelligence1577 Words   |  6 Pagesknow that I had talked to the people running the contest and informed them of the situation. I think that a person with high emotional intelligence would have handled the situation as I did. A person with medium emotional intelligence would have probably done all of the same things but in more of a (â€Å"in your face†) confrontational way. A person with low emotional intelligence would have probably just confronted the person doing the plagiarizing in a violent and confrontational way. We probably allRead MoreCommunication Skills : An Important Part Of Management1118 Words   |  5 Pagescomparisons with my teammates. Communication skill is also an important part of management. Good communicating skill means good relationship with fellows in a team, which is very vital and does good to teamwork and high efficiency. At the same time, good communicating helps people in motivating others, managing conflicts and communicating supportively. The reason for these is quite simple because communicating well makes people willing to continue and make deeper communication. There is an old sayingRead MoreThe Emotional Intelligence Test, Decision Making1270 Words   |  6 Pagesof circumstances such as, biases, decision-making abilities, situation, environment, culture, gender, emotional intelligence, and personality. Effective leadership can induce process improvement and performance, maintain a viable gain, and is a strong foundation for organizational development (Jing, Av ery, 2016). Research suggests that leadership style and high levels of emotional intelligence is positively associated with employee performance and organizational success (San Lam O Higgins, 2012)Read MoreThe Importance Of Interpersonal Communication1038 Words   |  5 Pagesat it or not as good, but there is always room for improvement. Interpersonal communication skills are learned behaviors that can be improved through knowledge, practice, feedback, and reflection. Based on skills of listening, emotional intelligence, verbal, and communicating in groups, according to your â€Å"Interpersonal Skills Self-Assessment† results, your interpersonal skills are about average compared to other people.   Although you have a basic grasp of the key interpersonal skills, there is stillRead MoreEmotional Intelligence And Outline The Principles Of Self Regulation And Self Awareness1474 Words   |  6 PagesDraft 2/07/2016 develop and use ei Assessment 1 Question 1. Explain emotional intelligence and outline the principles of self-regulation and self-awareness. Emotional intelligence is the ability an individual has to one identify their own emotions as well as others, two understand and manage these emotions successfully in self and others, with being able to effectively manage yourself as well as your relationships. Self-awareness can be considered essentially the bread and butter of all otherRead MoreOrganization I Work For Is Small Contract Research Organization.1000 Words   |  4 Pages Organization I work for is small contract research organization. The organization’s main focus is to get projects from customers and fulfill them on time. Lot of key concepts play role when you work for customer satisfaction such as managing change, managing conflicts, strategic thinking etc. I like the way my organization functions and handles different situations. We work in a healthy environment and a lot of importance is given to organizational culture and climateRead MoreA Brief Note On The Adolescent Medicine Fellowship ( Amf ) Program1044 Words   |  5 Pagesspecialty of adolescent and young adult medicine. The function of my position, program coordinator, is to support the program director. The role of the program coordinator has a significant role in succes sfully managing and facilitating the completion of the program. Program coordinators fundamental skills in technical competency and emotional intelligence are the cornerstone of the program. The program coordinator contributes to developing relations with internal and external stakeholders, asRead MoreCommunication : Understanding Interpersonal Communication1554 Words   |  7 Pagescommunication helps build a healthy personal foundation by implementing small talk in helping resolve conflicts through growth and helps reduce any barriers that prevent you from having a happy, successful marriage. Remember that no one is perfect at communicating, but with time and effort, you can work towards what makes it perfect in your marriage. 1) Explain the principles of and barriers to effective interpersonal communications. (You don’t have to list the objectives in this order, but be sure you coverRead MoreEmotional Intelligence As A Therapeutic Setting1543 Words   |  7 PagesEmotional Intelligence Role in a Therapeutic Setting Emotional intelligence or as others call it, emotional quotient, is a relatively new and controversial topic in the world of psychology. Emotional intelligence abbreviated EI or EQ, was first theorized in 1990 by Peter Salovey a social psychologist hailing from Standford University and John Mayer a personality psychologist from Case Western University. These two researchers began by looking at intelligence quotients (IQ) and creating a hypothesis

Purchase Intentions And Motives Of A Casino - 1347 Words

Purchase Intentions and Casino Motivations There is empirical evidence in the research that suggest the purchase intentions and motivations of a casino customer are through customer involvement. Brewer and Petrillose (2012) states, â€Å"By just simply offering the best products, services, or prices alone may not be enough ensure loyalty within a customers.† Customer involvement predicts whether consumers will purchase a good and what good they will decide to purchase (Park, Lee, Han, 2007, p. 126). With the growing casino market in Baton Rouge, Louisiana, it is important to discuss what motivational items enhances the gaming experience of customers to keep them satisfied with gaming services. Richard and Adrian (1997) suggested that casino†¦show more content†¦They discovered there are nine features that affect gambler decision based on their decision toward gambling involvement which are: Theme, dà ©cor, noise level, color, ceiling, light, temperature, floor layout and smell. These findings coincided wit h research conducted by Mayer and Johnson (2003) found that customers perceive that floor layout and theme are two important factors that affect customer’s satisfaction. When relating the atmosphere of the casino to the customer satisfaction, casinos objectives should be on developing an atmosphere that influences a player’s perception on the overall experience of the casino (Johnson, 2002). Johnson (2002) found that individuals that visit casinos are concerned about their surroundings while they gamble. Thus, it is important to that casinos are creating a suitable atmosphere on the gaming floor for customers because it may initially affect satisfaction. Promotions Complimentary services or comps are services offered by a casino to attract more customers. Comps are given to customers from the casino to compensate them for their business. Suh and Tanford (2012) suggest that casinos give comps to lure customers to gamble and to encourage loyalty among players. The casino comps include free gaming play, free food, free drinks, concerts, and shopping sprees. Hard Rock Hotel and MGM Resorts International in Las Vegas, have recently expanded there complimentary items to allow customers to

Pertussis Free Essays

Perquisite has made a reemergence In well-vaccinated populations. Pathogenic adaptation and the decrease In strength are most likely the cause of the reemergence of perquisite. There is pressure for vaccine research because of the resurgence of the pathogen. We will write a custom essay sample on Pertussis or any similar topic only for you Order Now Perquisite remains one of the leading causes of vaccine preventable deaths in infants under 1 year of age. Perquisite is a Gram-negative, bacillus called Bordello perquisite. This bacterium binds to the ciliated epithelial cells in the misanthropy of the upper respiratory tract. Disease presentation depends on age and history of previous Infection or vaccination. Young Infants present apneas and occasions, with or without disease symptoms. Adults and teens usually show mild symptoms, and have a typical prolonged cough. The human Forestalled are classified as anamorphic, but there is evidence of genetic variation in B. perquisite. As far as vaccines, there are two types of licensed perquisite vaccines. The first generation is whole cell vaccines (Wows), which are killed cells. The second generation Is cellular vaccines (Cave), which contain virulence factors. The Wows contain whole dead cells that can cause more adverse effects compared to Cave, which have been gradually replacing Wows. Some of the virulence factors that the CAB uses are pertains, filamentous humiliating, two familiar corpses, and chemically detoxified perquisite toxin. Wows induce type 1 helper T cells, which assist isotonic T cells. Wows also induce a broad antibody response against a range of surface antigens. Oafs induce type 2 helper T cells, which assist B cells. It causes a high antibody response against the vaccine antigens presented. Both of these vaccines give satisfactory long-term protection against perquisite. WAC Is estimated to protect for 4-12 years and the PVC could last 5-7 years. Programs to vaccinate began in the sass with the WAC. This caused a dramatic drop in mortality and morbidity in children. Perquisite disappeared in the industrialized world in the ass and ass. Infants that are too young to be fully vaccinated are at the highest risk for severe disease. Adolescence and adults are prone to mild Illness from perquisite. There has been a steady Increase, since the ass, In cases of perquisite In countries with successful and long lasting vaccination programs. The two key factors responsible for the resurgence in vaccinated are the appearance of new B. Reroutes strain variants, ND the gradual loss of the protective immunity from vaccines. This is all still under investigation and depends on the subpopulation and countries reporting. Antigenic mutations in 8. perquisite have been noted all around the world. The fact that B. perquisite strains are more Isolated in vaccinated populations than In non-vaccinated populations supports the possibility of mutation of the bacteria. Immune pressure on B. perquisite can eventually cause functional inactivation or complete deletion of genes coding for them. B. perquisite strains may be able to evade the effectiveness of vaccines being given. Human perquisite specific immune mechanisms protect against disease rather than infection, and are not long lived. Ant-perquisite antibodies can minimize Infection by preventing attachment to respiratory epithelial cells by neutralizing toxins and by removing bacteria through postulation and compliment- Perquisite infection induces Gig antibodies. There is a wide interest in human and Maurine T-cell responses specific for B. perquisite. Humeral and cell-mediated responses readily react to B. perquisite. So far no single specificity, type or level of effectors mechanism has been declared for protection. Re-evaluation of current Reroutes animal models is necessary in perquisite vaccine research and development. Collecting isolates from the population is also extremely important for the treatment of the new strains of B. perquisite. Studying what is happening with the immune system and how the bacteria have mutated will help prevent many cases of perquisite. I chose this topic because I wanted to learn more about the resurgence of perquisite in vaccinated populations. The article was well written. What I have learned in microbiology definitely helped me understand exactly what the article was saying. Isolating the specific reasons that B. Artists has reemerged is an ongoing study. It is extremely important to collect the specific strains from the population getting sick. These strains will help scientist develop better protection from perquisite. This article focuses on the fact that we need animal models to understand why this disease is reemerging. In order to develop effective vacc ines for perquisite these studies are necessary. â€Å"Resurgence of Perquisite Calls for Re-evaluation of Perquisite Animal Models. How to cite Pertussis, Papers